Event Ruleset Disappeared

#1

Hi, all!

I created an event ruleset a few months ago. Al of a sudden, it’s not showing up on the web UI anymore. I know it’s working, because not all emails are escalating to pages, but I just can’t see it in the web UI. I know I could access it last week, because I had to tweak it just a little.

Any ideas on why it might not be showing up?

I’m grateful for any help.

Thanks!

#2

Hi Ra! This seems to be caused by a specific change made to your account. We’ll keep communications within the support ticket you submitted.